"All customer-centric" is the service tenet of ANDES New Energy Company. The sale is not over, the service has just begun. It is the customer service goal of ANDES New Energy to continuously create better service and value for users.
Pre-scivice technical solution support
According to the specific needs of the user site, ANDES New Energy can provide technical support for the overall solution. Program to try to make users more secure, reliable, high quality products and systems.
Pre-scivice technical exchange
ANDES is happy to provide users with pre-sale technical exchange services. Through face-to-face communication, users can better understand and master the relevant knowledge of the power system.
Customized solutions
The technical team of ANDES can provide personalized power solutions for users' power environment and equipment requirements to add value for users.
The professional technicians of ANDES Company provide users with a series of professional services such as installation and commissioning. From the installation of the complete machine and battery cabinet to the construction of the monitoring system, all services are based on the principle of customer satisfaction.
Warranty
Purchase ANDES products can enjoy the warranty service during the warranty period, all accessories are original products. For products beyond the warranty period, customers can still enjoy ANDES's perfect after-sales service.
Inspection
ANDES customer service staff will conduct inspection services according to user needs, and maintain and repair products on the user's site. Meanwhile, according to changes in user demand site, Shankar company will develop solutions that meet user needs.
Maintenance
The maintenance service provided by ANDES Company allows users to use the full range of power supply products with peace of mind. In the maintenance period, Shankar company will bear all maintenance and repair work product.
Product level training
Product-level training covers courses such as UPS product principles, design methods, critical circuit analysis, and failure mode analysis. It aims to enable user engineers to better master the professional skills of power supply products in order to better select and configure cost-effective products suitable for actual projects. Power system.
Operational level training
Operation-level training covering on-site installation, commissioning, maintenance, etc., allows users to better grasp the detailed knowledge of power system construction and application.
System level training
System-level training includes battery configuration and calculation methods, power distribution system design, remote monitoring system design, system fault handling, etc. These courses can enable users to fully grasp the comprehensive knowledge of the power system.